Payment Policy

Last Updated: 10 July 2025

Monaco MGMT Limited (trading as Unbranded) is committed to providing a safe, secure, and flexible payment experience. This policy outlines all accepted payment methods, payment processing, fraud protection, dispute handling, and more.

Accepted Payment Methods

We accept a wide range of secure and globally recognized payment options:

Cards

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• Diners Club
• Union Pay

Digital Wallets

• Shop Pay
• Apple Pay
• Google Pay
• elo

Currency

• All transactions are processed in GBP (£).
• For international cardholders, exchange fees may apply depending on your card provider.

Payment Confirmation & Invoice

• Once your payment is processed, you will instantly receive an email confirmation with your order number and details.
• A tax invoice (including VAT) will be included in your order confirmation email or can be requested separately.

Payment Processing & Timing

• Payment is taken immediately at the time of checkout.
• No orders are processed without successful payment authorization.

Taxes & VAT

• All product prices include VAT (Value Added Tax) where applicable under UK law.
• Registered VAT invoices can be issued upon request.

Payment Security

• All transactions are encrypted via SSL and processed using PCI DSS-compliant payment gateways.
• We do not store full card data on our servers.

Order Verification Process

To prevent fraud, we may:

• Request verification via email or phone
• Require ID or proof of address for high-value or high-risk orders
• Hold the order until verification is complete

Payment Declined? What to Do

If your payment is declined:

• Ensure your card has sufficient balance
• Confirm your billing address matches your card
• Try another payment method or contact your bank
• Contact us at hello@tryunbranded.com if the issue persists

Promo Codes, Gift Cards & Discounts

• Only one promo code can be used per order unless stated otherwise.
• Promo codes and gift cards must be entered at checkout — we cannot apply them retroactively.
• Discounts do not apply to shipping unless explicitly mentioned.

Refunds Related to Payments

• Refunds are only made to the original payment method.
• Refunds are processed within 10 business days (Mon-Sat)  after return approval or order cancellation.
• Shipping fees are non-refundable unless your item was faulty or incorrectly sent.

Payment Disputes & Chargebacks

If you initiate a chargeback without contacting us:

• We reserve the right to ban your account and restrict future orders.
• Please always reach out to our customer support to resolve any issues first.

Installments / Pay Later (Future Integration)

We currently do not offer Buy Now, Pay Later services like Klarna or Clearpay.
We may consider adding flexible installment options in the future.

Recurring or Subscription Payments

(If not used, keep for future use)
We do not currently offer subscription-based services. If introduced in the future, this section will be updated accordingly.

Summary Table

Need Help with Payment?

Company Name: Monaco MGMT limited Trading as Unbranded.

Company Number: 15982707

Phone Number: +448085310259

Email: hello@tryunbranded.com

Address: Unbranded, 7 Bell Yard, London WC2A 2JR, United Kingdom.

Business Hours: 9:00 AM - 6:00 PM, (Mon-Sat), (GMT) Greenwich Mean Time (London). 

We appreciate your trust and are committed to providing a smooth and secure payment experience for every customer.